tawk.to Updates

We’ve added a bunch of cool new features and made some major improvements.

As always, let us know if there’s anything we can do to make your experience better. Your feedback is always appreciated.

Widget Version 1.3.7 – Released date 2024-11-14

Bug Fixes

  • Fix submit button on the ticket form would remain stuck in a loading state when an error occurs.
  • Fix “Unable to submit” lead/ticket form when widget behavior is popout.

Widget Version 1.3.6 – Released date 2024-11-06

Bug Fixes

  • Fix the issue on getting 403 error intermittent when
    • login/logout
    • loading chat history
    • sending ticket/lead form
    • get and set ratings in article

Widget Version 1.3.5 – Released date 2024-11-05

Bug Fixes

  • Fix suggested-messages contains empty message with attachments.
  • Fix chat auto-scroll to unread messages after refreshing the site.

Widget Version 1.3.4 – Released date 2024-10-28

Major Updates

  • UI Improvement for survey/suggested messages, conversation cards, and chat message-bubbles
  • Add phone field in inline ticket form in chat
  • Disable for 30s when offline form has been submit

Bug Fixes

  • Fix message-preview rendering.
  • Fix forms button being locked even the submission is failed
  • Phone label input supports multi-language
  • Fix shuffles of messages in message preview
  • Fix scheduler showing online even the schedule has been lapsed.

Widget Version 0.3.2 – Released date 2024-07-12

Major Changes

  • Added a lead capture form in the chat.
  • Introduced a state for always online support.

Bug Fixes

  • Fix issue on URL causing to be converted into italic
  • Fixed issue on department drop down is not visible
  • Improve performance for setting of visitor details using window.Tawk_API.visitor
  • Fix issue on embedded hides when chat ended.
  • Improved Markdown to HTML parsing and Safari 15 and lower compatibility issues.


Note: Please be remind the fix on the URL that causing underscore _ to be converted to or is now fixed for both dashboard and widget

Widget Version 0.3.2 – Released date 2024-07-12

Major Updates

  • Add new inline lead capture form in the chat
  • Supports widget offline when all agents offline setting
  • Improve setting visitor details in the widget registration

Bug Fixes

  • Add status of department list
  • Improve setting visitor details in the widget registration.
  • Fix issue when chat ended it toggles widget if it’s embedded type
  • Register user only once per session
  • Fix issue on safari 15 to render the messages

Widget Version 0.3.1 – Released date 2024-05-29

Bug Fixes

  • Fix first message is not showing in the chat-view.
  • Fix Chat messages adding extra space and new line.
  • Enhance Inline-chat form labels has supported multi-language.
  • Fix onLoad JS API calling before connection starts

Note: About the setAttributes issue has been raised was also fixed by the 4th bullet in the list

Widget Version 0.3.0 – Released date 2024-04-25

Bug Fixes

  • Improved location handling during registration.
  • Enhanced widget switching with immediate style changes.

Widget Version 0.2.6 – Released date 2024-03-18

Bug Fixes

  • Fixed an issue in URLs sent in survey question suggestions weren’t clickable.
 

Widget Version 0.2.5 – Released date 2024-03-15

Major changes

  • Messages are now marked as seen when the chat widget is maximized.

Bug Fixes

  • Fixed an issue causing the app to enter an infinite loop during startup.

Widget Version 0.2.4 – Released date 2024-02-13

Major changes

  • Added validation for setAttributes API to ensure custom attributes values & property name are valid.

Bug Fixes

  • Improved support for global languages (Arabic, Korean, Japanese, etc.) when checking punctuation in URLs.

Widget Version 0.2.3 – Released date 2024-02-09

Bug Fixes

  • Fix the missing visitor details when logging-in
  • Fixed the survey question property to parse URLs and convert them into clickable HTML anchor tags.

Widget Version 0.2.2 – Released date 2024-02-06

Bug Fixes

  • Fix the issue on text that can’t set to center in home view.

Widget Version 0.2.1 – Released date 2023-12-22

Bug Fixes

  • Fixed an issue where messages in the chat weren’t being marked as seen.
  • Updated the validation for phone numbers in the chat to be case sensitive.
  • Fixed an issue with the WhatsApp link in the chat.
  • Fix the issue department dropdown selection.

 

Widget Version 0.2.0 – Released date 2023-12-15

Breaking Changes

  • Improved handling of chat messages. The JavaScript API Tawk_API.onChatMessageVisitor, Tawk_API.onChatMessageAgent, and Tawk_API.onChatMessageSystem now return an object instead of a string, providing mixed content of attachments and messages.
{
    message?: string,
    attachments : [
        {
            type : string,
            content : {
                file : {
                    url : string,
                    name : string,
                    mimeType : string,
                    size : string,
                    extension : string
                }
            }
        }
    ]
  }

Major Changes

  • Enhanced the form by adding department dropdown groupings based on status(online, offline) and sorting in descending order(a-z).
  • Introduced new alerts for displaying connecting, connected, and chat offline in the max-widget.
  • Added Tawk_API.switchWidget() to allow switching between different widgets or properties.
  • Added Tawk_API.start() for initiating the connection of the socket to the server.
  • Added Tawk_API.shutdown() for disconnecting the socket from the server.
  • Added Tawk_API.autoStart to enable/disable the auto-start of the widget’s socket connection.
  • Added a new slide option for on-click behavior in widget.

Bug Fixes

  • Fixed several issues related to the initialization and registration of Tawk_API functions.
  • Fixed loading the old version of widget settings.
  • Fixed pre-chat form submission, allowing selection of the required department.
  • Fixed a bug causing widget to render iframe without content upon resizing.

Fixes and updates :

  • New feature: AI Assist Usage Tracker
  • New feature: Apollo AI Bot Scheduler
  • New feature: Widget Preview in Shortcuts
  • The “Select All” bug in Shortcuts has been fixed.
  • Improved functionality of Shortcut edit function in side-tab.
  • UX improvements have been made for the Smart Reply button
  • Fixed display issues relating to drop-down selections in Data Source selector.
  • Updates and new processes have been added to the Shopify App.
  • Added ability to enable or disable Plain Text Data Source has been added.
  • Fixed bug with selecting AI Commands from the bottom left corner of an active chat has been fixed.
  • Apollo AI scheduled availability now functions same as property member availability, setting the Widget Online as long as its set to be active.
  • A confirmation prompt has been added when resetting Base Prompt to default.
  • Added option to select Uncategorized articles in the Knowledge Base AI Data Source selection.
  • Improved Shortcut box UI scaling based on text size.
  • Fixed issue with the new user sign-up blog feed being cut off has been fixed.
  • Fixed issue that prevented last message in ticket from expanding.
  • Fixed issue with the Plain Text Data Source toggle not updating.
  • Users now have the ability to delete saved payment options from checkout.

Fixes and updates :

  • The Agent Alert system notification message can now be viewed as a tooltip when hovering over the bell icon above the reply textbox. This icon will appear when new incoming messages push the original alert out of view.
  • Chat History displayed on the Home page of our dashboard has been updated to include features added with the Contacts update.
  • Creating a ticket from a missed chat or an offline message now automatically sets the status of the original message to Closed.
  • A First Name requirement has been added to the CSV import wizard to prevent entries showing up as ‘’undefined.’’
  • Tag searches no longer appear in the list of existing tags.
  • Fixed a bug that was causing an error when attempting to save tags.
  • Fixed a bug that prevented some Organizations from showing up in the drop-down list.
  • Adding shortcuts to your reply using the Copy button in the Shortcuts tab now places the text in line with the cursor, rather than placing it above the cursor.
  • Group chats now display profile Avatars next to messages sent.
  • We have added an Events attribute type to our Contacts making it easier to filter visitors by their Custom Event attributes.
  • Ticket creation menu now opens in the tab area to the right of the chat and no longer overlaps the conversation.
  • We have added a subdivision to our CRM; you can now select Visitors, Contacts or both in the filter.

Fixes and updates :

  • The “Convert to Ticket” button has been renamed “Create Ticket” to prevent confusion as the original conversation type does not change
  • The ‘Copy’ overlay in Chat view has been moved to the right side tab to prevent obstruction of the messaging window
  • The ‘View Transcript’ overlay in Ticket view has been moved to the right side tab to prevent obstruction of the messaging window
  • The hyperlink color has been adjusted to be more visible on the Green agent message background
  • “Agent” and “Assignee” options have been added to the list of available Inbox filters
  • Ticket numbers are now selectable for copy as plain text
  • Collapsing the left sidebar no longer changes the scale of page elements
  • The “Referrer” field has been added to the ‘Session Information’ view, showing the URL that led the visitor to the chat
  • Agent Alerts can now be previewed without scrolling to the start of each chat by hovering over the System notifications (bell) icon above the message field within an active chat view
  • The ‘Recent History’ overview on the Home page of the dashboard has been updated to match the style of rest of the dashboard.
  • Navigating between the “All” and “Chat/Ticket” lists within the Inbox no longer automatically collapses the list.
  • Creating a new ticket that is linked to an offline message automatically closes the offline message
  • The CSV import wizard has been updated to prevent unidentified results in Contacts

Fixes and updates :

  • In ‘Chat’ view, system messages and messages from property members are now displayed on the right, while messages from visitors are on the left
  • In ‘Chat’ view, the ‘Close’ and ‘Collapse tabs’ buttons have switched places. The Close button is now consistently in the upper-right.
  • In ‘Group Chat’ view, the sender’s name is now displayed above each message for consistency
  • Tooltips for tab titles now appear when hovering over the clickable area for each tab instead of being limited to the area of each icon
  • Selecting ‘Enter’ in the attribute textbox now saves the input as intended
  • Our Integrated Shopify side tab now auto-fills contact information if the visitor has provided it in the pre-chat form
  • Added “See more”/”See Less” options to the Shortcuts side tab entries
  • Added a visual indicator for reaching the character limit within a message
  • Added a visual indicator for the currently selected shortcut. The top shortcut is selected by default.
  • Added missing icon in the ‘Settings’ menu of the ‘Administration’ panel

Bug Fixes:

  • Toggling the Profile Page status breaks the view and the page fails to reload
  • The suggested tag dropdowns now include the exact match at the top of the list, instead of being limited to the 10 closest matches
  • Connected agents are disappearing from the DM list after a refresh
  • Creating the first tag sometimes produces a server error
  • Pasting text in a ticket reply ignores line breaks
  • Adding multiple shortcuts to the same ticket reply produces more spacing than needed
  • Adding files to tickets using the ‘Browse’ button does not work
  • Long URLs in Navigation system messages go out of bounds when scaling

Updated Features:

  • Inbox section has regained its ‘’All’’ filter, displaying a list of all chats and tickets in one filterable list
  • Inbox search function now produces filterable results with new ‘’Search term is’’ filter

Bug Fixes:

  • Hyperlinks in agent alerts are not clickable
  • Shortcuts created from the side-tab are not included in suggested shortcut dropdown
  • Shortcut keyword search inconsistently highlights results
  • Some filters are not saving properly as segments
  • Visitor OS information missing from ‘Session Information’
  • Dropdown for agent selection in Admin>Mail Notifications not appearing
  • Video attachment preview in chat scales with wrong aspect ratio
  • Number of open chats and tickets not displayed in Inbox
  • Arrows for navigating between chats and tickets in Inbox are missing
  • Ticket subject headline pushes action buttons behind side tab
  • Combined view of all chats and tickets missing from Inbox
  • Admin (gear) icon in upper tab menu does not stay highlighted upon click
  • Whispers in tickets always show number of attachments even if no attachments are added
  • Attachments pasted in ‘Whisper’ or ‘Create Ticket’ fields update ‘Reply’ text box instead
  • Whisper section sharing message draft with ‘Reply’ section
  • Drag and drop file feature not working
  • Custom events not appearing on ‘Contact Timeline’
  • Long property names going out of bounds in ‘Active Chat’ view.
  • Canceling suggested contact name in ‘Compose Ticket’ view breaks contact dropdown functionality
  • Blue font hyperlinks not clearly visible on green outgoing message background
  • Pasting images in ‘Create Ticket’ view attaches the file to the chat textbox instead
  • Sidebar size adjustment squashes text at maximum scale
  • Direct Message search fail to include property members that should be listed as suggestions in dropdown menu
  • Show only my ongoing chats’ filter for ‘Active Chats’ list fails to include active chats which are open in the background
  • Shortcuts added to chats and tickets formatted differently depending on keyboard/mouse click selection.
  • Navigating suggested shortcut dropdown menu with arrow keys not consistent
  • Suggested shortcut drop-down menu scales inconsistently with longer shortcuts
  • Shortcut search is case sensitive
  • Session Information and Create Ticket pop-ups block chat view
  • Suggested tag dropdown shows only up to 10 of the closest matches and excludes exact match
  • Missing error message for chat messages longer than 1000 characters
  • Profile page fails to reload once page status is changed

New Features:

  • New Active Chat UI
  • New Ticket reply UI
  • New Details tab
  • Details tab is embedded on the right side of active chats and allows you to update your CRM during an active chat session. It is possible to manage contact information, custom attributes, organisations, tags and Notes within the Details tab.
  • Contacts no longer part of Messaging, now its own section with management and overview tools
  • Messaging section has been renamed to Inbox with future channel expansion plans in mind

Bug Fixes:

  • Symbols replaced with codes in existing shortcuts
  • Searching shortcuts with ‘’/?’’ command not working
  • Shortcuts not loading when ‘’/‘’ is typed in the chat
  • Long shortcuts losing content after edits made in the ticket reply view
  • Not possible to upload file from the active chat view
  • Images sent in chat need to be previewed before they can be copied
  • The file size tooltip for images sent in chat fails to scale
  • Visitor history missing
  • The members list in Group Chat fails to load
  • Group Chat textbox does not scale with text
  • Group Chats embedded in the side tab are out of sync
  • Drop-down menu for adding a new group chat as a tab is not working
  • Messsage Loading icon persists after the message has been received in Group Chats
  • Group Chat search only triggers after 3 symbols have been typed
  • Information provided in pre-chat form does not automatically populate the details tab
  • Updates made in the details tab do not automatically update the active chat list
  • Incoming chat list limits the number of open chats to one per property
  • Visual indication missing for currently active agent’s alias in active chat view
  • Hyperlinks in chat are only clickable once
  • Swapping of lowest and highest values in ticket priority display order
  • Unable to filter Inbox by ‘Status’ or ‘Created On’ values
  • New Messages notification cannot be closed
  • New Messages notification appears even if no new messages in chat are currently open
  • Emojis missing preview in the textbox
  • Navigation arrow in the calendar tool not scaling properly
  • Open Groups in the popout button does not work
  • Desktop notification inconsistencies
  • ‘Another Agent is Replying’ tooltip in ticket reply view is displayed when it should not be
  • ‘Seen By’ tooltip in Ticket reply view is missing
  • Multiple ticket replies grouped inconsistently in ticket reply view
  • Sending a reply in the ticket reply view does not update the Inbox when navigating to the previous page
  • Dollar symbol produces an error code when placed next to a number in shortcut
  • ‘Join Chat’ button blocking whisper text box in active chat view
  • Inbox icon includes a red notification for 0 new items
  • Avatar selector for triggers/aliases not showing options
  • New ‘Show/Hide Sidebar’ button interfering with navigation between open chats
  • Clicking chat on the active chat list fails to navigate to it if it is open in the background
  • Banning visitors during an ongoing chat fails to remove the chat from the active chat list
  • Minimizing chats in popup view blocks buttons and notifications
  • Switching from an active chat to the popout view disconnects the agent from chat
  • Creation of new contact requires both first and last names instead of giving the option to use onlyone name
  • Missing error message for ‘Existing Email’ when creating a new contact
  • URLs added as attributes for individual contacts are not clickable
  • Filters in Contacts get reset when navigating
  • Opening multiple chats sometimes returns the “Another Dashboard Detected” error
  • External forms embedded in tabs re-load when navigating to a different tab
  • Adding a tag sometimes adds the tag twice
  • Suggested name drop-down menu in ‘Create Ticket’ view blocks other input fields
  • Scaling side tab in ‘Active Chat’ view squashes fields in Details tab
  • Advanced trigger department-related conditions not working
  • Newly created shortcuts form side-tab instant preview.
  • Shortcut keyword search improvement
  • Some filters not saving as segments
  • Visitor OS information added
  • Mail notifications agent dropdown added
  • Video attachments in chat stretching